LGBTQ+ Inclusive Customer Service Trans-affirming Workplaces often strive to be

Workplaces often strive to be inclusive

Define key terms related to gender diversity

Review current legislation supporting and relating to LGBTQ+ older adults

Build skills to support LGBTQ+ people affected by sexual assault

and family violence in LGBTQ+ communities

LGBTQ+ Inclusive Customer Service Trans-affirming Workplaces often strive to beGain practical skills for inclusive, affirming customer interactions Many customerfacing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even wellintentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome impacting trust, loyalty, and reputation. This eLearning builds